GenzClap

How can we help?

Answers to common questions, or reach our support team directly.

Bookings

How do I book a service?

Choose a service, add it to your cart, pick an address and a time slot at checkout, and confirm. You'll see the booking under My bookings straight away.

Can I reschedule my booking?

Yes. Open the booking and choose Reschedule any time before the professional is on the way. Pick a new date and slot — there's no fee.

How do I cancel?

Open the booking and tap Cancel booking. Cancellation is free until the professional starts travelling to you. Any prepaid amount is refunded to your wallet.

What is the start-of-job code?

It's a 4-digit code shown on your booking page. Share it with the professional only when they arrive — it confirms the right person has started your job.

Payments & wallet

Which payment methods are accepted?

You can pay after the service by cash or UPI, pay from your wallet balance, or choose online payment at checkout.

How do refunds work?

Refunds for cancelled prepaid bookings are credited to your wallet instantly and can be used on your next booking.

How do coupons work?

Enter a coupon code at checkout. If it's valid for your order, the discount appears in the payment summary before you confirm.

Safety & quality

Are professionals verified?

Every professional completes ID and address verification, a skills assessment and training before taking their first job.

What if I'm not happy with the service?

Raise a ticket from this page within 30 days and we'll arrange a free rework or make it right another way.